Plan Your Visit
Patient Journey
Becoming Aware
You want a routine health check-up
You discovered a changes in your body
You want to learn more about health
Collecting Information
Neem Hospital
Neem Academy
Internet Research (“asking Dr. Google”)
Although all kinds of information is available on the Internet, patients are usually unable to filter out the right information for their own individual case.
Very often, contradictory information even leads to further, unnecessary anxiety
Neem Health Education Center
“Knowledge is Health”: We provide the right information for their own individual case in a language you easily understand
at Neem Hospital - with our Patients every Step of the Way
Initial Enquiry
Neem Hospital App
Neem Hospital in one comprehensive app, easy to navigate
Neem Information (Call) Center
Need assistance with scheduling consultations or arranging personalized care? our highly trained Information center staff is happy to assist you
Neem Hospital Main Reception Desk
Need assistance with scheduling consultations or arranging personalized care on spot? our highly trained front desk staff is happy to assist you
Check-in at Neem Hospital
In order of facilitate orientation we have established a single point of “entry” to health services for women.
Like in a hotel patients will come to the main reception desk to check-in for their patient journey at Neem Hospital.
Women’s Health Expert Doctor
The Women’s Health Expert Doctor coordinates your journey within Neem Hospital, and is reponsible for several tasks:
Health Check-up
- Physical work-up
- Mental work-up
Coordinates multidisciplinary care team
- In-house: Referral to specialist doctors
- Out-house: Communication with Family Doctor
Coordinates Follow up
Coordinates education for patients, family and the community
- Awareness
- Prevention
Personal Patient Navigator
Lost, in the hospital, you don’t know where to go ? Our dedicated Personal Patient Navigator is here to guide and support you every step of the way. Reach out to us today and experience our commitment to compassionate and professional care
Specialist Doctor Consultation
The consultation comes before the treatment:
- Our Specialist doctors discuss your requirements, expectations, and possibilities of treatment. This can be done online or in-person
- Depending on the findings of the initial examination, other specialist are consulted for individually tailored treatment (“Heal together”- excellence through collaboration“)
Diagnostic
“from syptome to final diagnosis”:Diagnostic is defined as a test used to help figure out what disease or condition a person has based on their signs and symptoms.
Very often even several diagnstic modalities (multimodal diagnostic) are used to secure the diagnosis.
Neem Hospital has the most modern diagnostic facilities
Personalized care and support plan
Based on this diagnosis a Personalized care and support plan is conceived for you, containing
Steps before the procedure
- Informed consent
- preparation
Description of procedure
- Benefits
- Risk
Steps after the procedure
- Aftercare/rehabilitation
- reintegration
Planning a Procedure/Surgery
Everything will be arranged for you: Your Personal Patient Navigator takes over the planning of the procedure:
- Insurance approval or cost estimate
- Date and time of the procedure (Patient, Procedure room/Operation theater)
- Blood test
- ECG (optional)
- Other tests (optional
preoperative Anesthesia consultation (optional)
Day of Procedure/Surgery
In Save Hands:
Before Procedure/Surgery: Your expert doctor/therapist will see you for:
- the final discussion
- Pre-procedure/operative markings
After Procedure/Surgery: Your expert doctor/therapist will see you for discussion of:
- course of procedure/ surgery
aftercare (pain relief, medication, positioning, mobilization, stress, shower, ...)
Leaving the Clinic/Hospital
Based on this diagnosis a Personalized care and support plan is conceived for you, containing
- Your expert doctor/therapist will discharge you from the clinic/ hospital
- You will receive a
- complete medical report with detailed aftercare orders
- prescription for pain medication
- appointment for the first follow-up
- contact number for any sorts of question (personal patient navigator)
We are only a phone call away if you have any questions or need help during recovery. Our patients are offered a 24/7 hotline
Aftercare/Rehabilitation & Recovery
There is no procedure without Rehabilitation:
- Rehabilitation helps the natural healing process and therefore is essential to maximize your outcome
- Neem Hospital offers a broad scope of service of Rehabilitation & Regenerative Wellness procedures especially for women
Before / Rehabilitation / After
Follow-up
- Your Personal Patient Navigator will schedule regular follow – up consultations with your Expert Specialist doctor/therapist, to asure a seamless recovery with the best result.
- This gives you the great opportunity to review the procedure/surgery and the evolution thereafter (postoperative course), as well as the final result
Patient Experience
The staff was incredibly kind and professional. I felt safe and well taken care of throughout my stay. Highly recommended!
Patient feedback and reviews is of outmost importance for our mission to constantly improve our services
Patient Buddy System (“Ambassador”)
you want to share your personal experience with other patients?
We are happy to include you in our Patient Buddy (“Ambassador”) System.
Insurance and Billing
Neem Hospital requires that self-paying patients deposit the estimated cost of treatment prior to or at the time of admission. Cost estimates can be obtained from the Admissions Office prior to the admission planned. Payment can be made by cheque, cash, or by credit card
The hospital has arrangements for settling treatment expenses directly with all major health insurance companies. Most of the required planned treatment is to be pre-authorized to qualify for direct settlement. Please contact the Admissions Office well in advance with full details of your planned treatment and insurance coverage. They will let you know if your treatment has been fully approved by the insurers for direct settlement or not. Expenses not covered by insurance plans will have to be settled by the patient via cheque, cash, or credit card
If your treatment has been sponsored by your or your spouse’s employer, please inform the Admissions Office well in advance and ensure that all necessary authorizations and other documents are in order. Once the guarantee of payment is submitted, the Admissions Office will confirm the coverage of the procedure after confirming with the management
Insurance and Billing
Self - Paying Patients
Neem Hospital requires that self-paying patients deposit the estimated cost of treatment prior to or at the time of admission. Cost estimates can be obtained from the Admissions Office prior to the admission planned. Payment can be made by cheque, cash, or by credit card
Insured Patients
The hospital has arrangements for settling treatment expenses directly with all major health insurance companies. Most of the required planned treatment is to be pre-authorized to qualify for direct settlement. Please contact the Admissions Office well in advance with full details of your planned treatment and insurance coverage. They will let you know if your treatment has been fully approved by the insurers for direct settlement or not. Expenses not covered by insurance plans will have to be settled by the patient via cheque, cash, or credit card
Company Sponsored Patients
If your treatment has been sponsored by your or your spouse’s employer, please inform the Admissions Office well in advance and ensure that all necessary authorizations and other documents are in order. Once the guarantee of payment is submitted, the Admissions Office will confirm the coverage of the procedure after confirming with the management
International Patient Services
Our International Patient Services Team is available to provide information and support on all our services for:
- patients abroad seeking medical treatment in Oman
- Tourist who wishes to do comprehensive check-up during their visit in the country.
We ensure that assistance and support to our clients starts from time they depart from their country, during their stay and until they fly home.
Online-Consultation
Our International Patient Services Team will arrange an Online-consultation. Telemedicine cannot replace the in-person Doctor consultation. However, Virtual Doctor consultation , offer patients an additional option to consult with their physicians.
- first doctor-patient discussion to better prepare the in-person consultation
- Follow-up check of a known condition
- Postoperative
- chronic health condition
Oman Visa
We assist our international patients in obtaining visas according to the advised length of stay by the treating doctors. All visa applications and approval are subject to Oman Immigration law. Health check-up clients on the other hand can arrange their tourist visa to enter Oman.
GCC nationals can obtain a visa upon arrival to Oman with a passport or national ID. However, for non-GCC passport holders, you may need to check visa application requirements for your respective countries.
Accesibility and Convenience
Neem Hospital is 15 Minutes from Muscat International Airport and is situated at the heart of Al Seeb district with beautiful landscapes making it a suitable healing environment that is easily accessible to malls, restaurants, and hotels.
If you are coming as our pre-booked International Patient, upon your arrival, one of our representatives will receive you at the airport and endorse you to our International personal patient navigator in the hospital. We also have a fully equipped ambulance with a well-trained and experienced crew to receive stretcher patients from the wing side; Patients in this category must be coordinated in advance to process and acquire airport medical approval.
Hotel Accomodation
Muscat has internationally recognized brands in hospitality services. We have hotel partners close to where the hospital is located and we can assist you in arrange your accommodation for your family during your treatment.
Consultation
If you seek second opinion, our medical experts will provide a comprehensive plan of care based on the medical history and clinical reports that you will provide.
Treatment
And when you decide to come for treatment in Neem Hospital, on the first day of your stay, our medical team will conduct a full re-evaluation using the latest technology in diagnostics to make sure you receive the right treatment and medical management.
Rehabilitation & Recovery
Rehabilitation helps the natural healing process and therefore is essential to maximize your outcome. Neem Hospital offers a broad scope of service of Rehabilitation & Regenerative Wellness procedures.
Going home with a good feeling
- Your expert doctor/therapist will discharge you from the clinic/ hospital
- You will receive a
- complete medical report with detailed aftercare orders
- Reports and files of all diagnostics done
- prescription for pain medication
- appointment for the first follow-up
- contact number for any sorts of question (→ personal patient navigator)
- we will arange the transport to Mjscat International airport
Care at the highest level even at distance
Our International Patient Services Team will arrange an Online-consultation for Follow-up check of a known condition
- Postoperative
- chronic health condition
Check-in at Neem Hospital
Neem Hospital has a transparent organizational structure: Although there is a clear top-down organization, we encorage and support every individual employee idea that can contribute in this direction. Our leaders are open to feedback, they take action on feedback, we arrange regular Town Hall sessions, and also an Annual Employee Engagement Survey.
As a campany culture, we strive in areas such as:
- seamless healthcare services
- holistic care of body & soul
- value-based care
- Education
- Prevention
- Care with Technology
At Neem Hospital Hospital, we engage in several engagement activities that support the well-being of our employees and recognize the valuable contributions of the team. To ensure this, we have a comprehensive rewards and recognition program.
We believe in celebrating:
- Respect
- diversity and cultures
- family involvement activities like Movie Time, Festive celebrations with employees and their families
Neem Hospital is the perfect combination of futuristic ideas and Omani traditions, culture and values (“where tradition meets future”)